Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at warriorzmuse@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at warriorzmuse@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at warriorzmuse@gmail.com.

Exchange & Return Policy:

●      Kindly note that all exchanges and returns are accepted only after the customer informs us of any issue within seven days of delivery.

●      In case of a size issue or the wrong product is received, you can raise the exchange request within seven days of delivery of the product (including the day of delivery).

●      We can exchange the product with another size or the correct product of the same value. There are no extra charges, and we can arrange to have the reverse pickup.

●      If the value of the new exchange product is higher, then there will be extra charges (difference in the amount of product). It needs to be paid online.

●      The products must have the original sticker label attached, be folded correctly, and be adequately packed so they are not damaged in transit. Without it, the exchange will not be processed.

●      We do refunds only in genuine cases of delivery of defective products and on no other grounds. In the event of delivery of faulty products, you have to email our customer support executives at warriorzmuse@gmail.com along with the details of the order, the nature of the issues, and photographs of the defective product.

●      In some exceptional cases, if a return is accepted (no delivery issue and the correct order is delivered), then Rs 100 will be deducted from the refund. The amount deducted is for the reverse pickup service provided because the logistics cost has significantly increased recently.

●      The refund will be provided in the same bank account from which the money was deducted or to your given bank account within 7-10 business day.

●      Also, note that the T-shirt's colour and design may vary slightly from those displayed on our website, social media pages and ads.

●      Returns and refunds are not possible if there is a slight variation in the colour or design of the product delivered.

●      Also, in the event that, on our verification, it is observed that the defect is incurred due to any of your actions or omissions, then we will not be responsible for refunding the amounts paid to you.

●      To avoid such issues. Do not accept damaged packages at the time of delivery.

●      We reserve the right to refuse any returns or exchanges if we determine that the merchandise does not qualify.

●      Exchange/Return requests will only be processed once per order.

●      Any Product Used/Washed Once Cannot be Exchanged or Refunded.

●      Any product bought during the sale or with a discount code will not be eligible for a refund.

●      Free exchange on Size issues, but no Refund on Size issues.

 

Working Hours: 10 AM to 7 PM (Monday to Saturday)